Shipping policy

Shipping

From time to time shipping delays may be experienced due to weather/road/rail/air conditions, power failures, postal/delays/strikes, etc. In some circumstances these conditions may be extreme and out of our control. DZ Sports Ltd accepts no liability for late delivery of your order in such circumstances and for whatever reason. Late delivery does not entitle you to cancellation or refund of your order unless agreed in writing prior to placing your order.

We are unable to guarantee delivery dates for orders placed through our website without prior written agreement. Customers requiring a product by a certain date are advised to contact us prior to placing their order. The Customer will usually receive an email notification of an order being shipped; however, we cannot guarantee emails will be sent or received.

Orders of a certain value may require a signature on delivery. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery. Shipping costs will not be refunded for returned orders.

The buyer will pay for return shipping and will remain liable for the goods until they are received by DZ Sports Ltd. We recommend insured postal services for all returns. In the case of exchanges, the buyer will be responsible for all shipping costs.